Do you offer free shipping?

Yes, Nestifys offers 100% free threshold and curbside shipping to all physical addresses within the 48 continental United States. No order minimums or promo codes are required.

Do you ship to Alaska, Hawaii, Puerto Rico, or internationally?

At this time, free shipping only applies to the continental United States. Deliveries to Hawaii, Alaska, Puerto Rico, or remote islands accessible only by boat may incur additional shipping charges. International customers can arrange for a U.S.-based freight forwarder, and Nestifys will ship the order to that domestic forwarder’s warehouse for free.

What is White-Glove Delivery?

For larger furniture items, Nestifys offers a premium White-Glove Delivery service upgrade. This service includes professional delivery into your room of choice, complete assembly of your furniture pieces, and removal/disposal of all packaging and cardboard boxes.

How long does shipping and delivery take?

Standard shipping for smaller items via FedEx or UPS typically takes 5–7 business days. Large furniture items requiring freight shipping generally arrive within 7–14 business days. For freight items, the shipping carrier will call you directly to schedule a convenient delivery date and time window.

What is your return policy?

Nestifys offers a 30-day return policy. Returns must be initiated within 30 days of delivery by contacting support@nestifys.com to obtain a Return Merchandise Authorization (RMA). Items sent back to our warehouse without prior authorization will not be accepted.

What condition must items be in for a return?

To be eligible for a refund, returned items must be in their original, unused condition, with all tags attached, and packed securely inside their original packaging.

Are there any non-returnable items?

Yes. Custom fabric, custom leather, or custom color furniture orders cannot be returned or canceled once production begins. Additionally, mattresses, bed foundations, bedding sets, linens, power packs, gift cards, and items marked as final sale are non-returnable.

Is there a restocking fee for returns?

Standard returns are subject to a 15% restocking fee. Customers are also responsible for the cost of return freight shipping for large furniture items.

Can I change or cancel my order?

You can cancel or modify your order within 24 hours of placement without any fees. Cancellations requested after 24 hours are treated as returns and may be subject to a 15% restocking fee and round-trip shipping charges if the order has already been assigned to a delivery trip or is in transit.

What if my furniture arrives damaged or defective?

Please inspect all boxes upon arrival. If your order arrives damaged, note the damage on the delivery receipt (for freight shipments) and contact us immediately at support@nestifys.com with photos of the damage. Nestifys will arrange for a prompt replacement or replacement parts at no cost to you. Please retain the original packaging for verification.